Responsible Gaming
Gaming Should Be Entertainment
At Waterworks RD Vet, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling is not a way to earn money or solve financial problems. Please gamble responsibly and within your means.
Only spend what you can afford to lose, and never view gambling winnings as a reliable source of income.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your state or territory) to participate in online casino gaming in Australia.
We are committed to preventing underage gambling. If you are under 18, you are not permitted to use our services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate problem gambling:
- Chasing losses by gambling more to try to recover money lost
- Gambling with money needed for essential expenses (rent, bills, food)
- Hiding gambling activities or lying to family and friends about gambling
- Feeling anxious, irritable, or restless when not gambling
- Spending increasing amounts of time and money on gambling
- Neglecting work, study, or personal relationships due to gambling
- Borrowing money to gamble or pay gambling debts
- Unsuccessful attempts to reduce or stop gambling
- Using gambling to escape problems or cope with negative emotions
- Feeling a "rush" or thrill from gambling
Self-Help Tools
We provide several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose in a session or over time
- Session Time Limits: Set reminders to take breaks from gaming
- Reality Checks: Receive periodic notifications about your gaming activity and time spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Account Pause: Pause your account for a cooling-off period
Contact our customer support team to activate any of these tools at any time.
Support Organisations
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online – Free counselling and support services
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (Monday to Sunday, 24 hours) - Lifeline Australia – Crisis support and counselling
Phone: 13 11 14 (available 24/7) - Beyond Blue – Mental health support
Phone: 1300 224 636 (available 24/7)
United Kingdom
- GamCare – Free support and counselling
Website: www.gamcare.org.uk - GamStop – National self-exclusion scheme
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council – Resources and support
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling (NCPG) – Helpline and resources
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
Website: www.bzga.de
If You Need Help
If you or someone you know is experiencing problem gambling, please seek help immediately. There is no shame in reaching out – support organisations are staffed by trained professionals who understand problem gambling and are ready to help.
Contact one of the support organisations listed above, speak with a trusted friend or family member, or reach out to our customer support team. Recovery is possible, and help is available.
Gambling should be fun and entertaining. If it stops being fun, it's time to seek help.